Frequently Asked Questions
Q: Who is eligible to pay fees online and renew their passport by mail?
A: You are eligible to renew your passport via Pay.gov if you are 16 years and older and you already have a 10-year validity U.S. passport issued no more than 15 years ago. You must be a resident in and have a mailing address in Slovenia. If you are eligible, please follow the instructions on the U.S. Embassy site here.
Q: I live in Italy or Austria or Croatia but the U.S. Embassy in Slovenia is closer to me than the U.S. Embassy in my country. I want to renew my passport in Slovenia. Can I use this program?
A: No. This program is limited to residents of Slovenia. However, the U.S. embassies in Austria, Croatia, and Italy are also accepting passport renewals by mail. Detailed, step-by-step instructions are available on their websites.
Q: Can minors (younger than 16 years) pay fees online and renew by mail?
A: No. Online fee payment is only available for those individuals that are 16 years of age or older. To apply for a minor’s passport, both parents/guardians must authorize in person the issuance of the child’s passport. For more information, click here. Children under age 16 cannot apply for a passport by themselves.
Q: What if I don’t have a passport book? Can I still participate?
A: No. To participate in the program, you must have in your possession a passport book that is valid for ten years. During the application process, you will be required to mail your current passport and your passport application to the U.S. Embassy. If you do not have your passport book in your possession, you must apply for a new one in person using a DS-11 passport application form.
Q: What if I don’t have a passport book because it was lost or stolen? Can I still pay online and mail my application to the Embassy?
A: No. You will need to apply for a new passport in person at the U.S. Embassy. Instructions can be found here.
Q: Can I pay for a passport card as well?
A: No. Currently, our overseas online fee payment form via Pay.gov is available only for passport book renewals. You must make an in-person appointment to apply for a passport card.
Q: What payment methods are available for use via Pay.gov?
A: You can pay the $130 fee by internationally accepted credit/debit card, electronic funds transfer (from a U.S. bank account), PayPal, or Amazon Pay. This amount cannot be altered. You must pay the fee in U.S. dollars. All transactions are processed in U.S. dollars. Cash and personal checks are not accepted via the Pay.gov site.
Q: Do I need special software or computer equipment to pay for my U.S. passport via Pay.gov?
A: No. All you need is a computer or mobile device with internet access and a web browser.
Q: Is the online process safe?
A: Yes. Pay.gov is a secured portal that uses 128-bit SSL encryption to ensure that your personal and payment information is protected. It is a trusted site used by more than 40 U.S. government agencies to collect forms and payments for customers.
Q: Can I pay for more than one passport at a time in a single transaction on pay.gov?
A: No. You must complete a new payment form for each passport application.
Q: After a successful payment is made via Pay.gov for my passport renewal, where should I mail the email confirmation and completed DS-82 application?
A: Please mail a copy of your payment confirmation email, current passport, pre-paid return padded envelope, passport photo, and signed DS-82 application to the U.S. Embassy Ljubljana.
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Q: What are the steps for paying online for my U.S. passport renewal via Pay.gov?
- Acknowledge the disclaimers and notices;
- Verify your eligibility;
- Visit the Pay.gov link;
- Pay for the U.S. passport;
- Await email confirmation for passport payment;
- Print email confirmation of passport payment;
- Fill out DS-82 Application including signature and photo; and
- Mail email confirmation for passport payment, signed DS-82 application, prior passport, pre-paid return padded envelope, and photo via mail/courier to the U.S. Embassy.
Q: What if I want to pay in person?
A: Please make appointment on our scheduling website.
Q: I live far away from Ljubljana can I just send (or bring) my application and pay.gov payment confirmation to the nearest consulate?
A: No. Doing so could result in unanticipated delays. Please mail the application to the U.S. Embassy in Ljubljana.
Q: How long will it take to receive my passport in the mail?
A: You should receive your passport by mail/courier within 2-4 weeks, the Department’s current processing time for routine service. If you have a need for immediate international travel, we may be able to issue you a limited validity emergency passport that will be valid for one year. Please make an appointment and come to the Embassy in person. We are unable to process requests for expedited service through the online payment process via Pay.gov.
Q: How do I check the status of my DS-82 application?
A: You may contact the Consular Section at the U.S. Embassy in Ljubljana via our U.S. Citizens Services Navigator. We ask that you wait at least five business days after mailing your documents to the U.S. Embassy before sending an inquiry.
Q: When I try to click and pay, the webpage does not update to confirm payment. What do I do?
A: Refresh your webpage or switch to a new browser to continue with your payment. If you are concerned your payment was submitted, please contact email@example.com.